What do I do when my videos don't record?

If you make a recording and it doesn't look like it's saved, there are a few reasons why this might happen.

Firstly, Mindlogr has a secure method of preserving entries even before a recording has started, so it's likely that the video is stuck in background server processing somewhere. Typically it will turn up in a day or 2.

If you've waited a couple of days and it still hasn't turned up, please contact us with the following information:

  • Day of recording
  • Time of recording
  • Logbook name


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